Privacy Policy | Vanguard Energy

1. Information We Collect

We collect information you provide directly — including your name, phone number, WhatsApp number, email address, PIN code, property/site address, and details about your electricity consumption — when you submit an enquiry, request a site visit, use our solar calculator, or otherwise interact with our website or app. We may also collect technical information such as your IP address, browser type, and website usage data through standard analytics tools.

2. How We Use Your Information

We use the information collected to: respond to your enquiry and provide a site assessment or quotation; process government subsidy applications and DISCOM approvals on your behalf, where applicable; communicate with you regarding your project, installation, and after-sales support; improve our website and services; and comply with applicable legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal information. We may share your information with: our internal team and authorized representatives for the purpose of fulfilling your enquiry or project; government portals and DISCOMs, strictly for subsidy application and net metering approval purposes, where you have requested this service; our financing, banking, or NBFC partners, only where you have opted for a financing option and consented to this sharing; and third-party service providers who assist us in operating our website, CRM, and business operations, bound by confidentiality obligations. We may also disclose information where required by law or government authority.

4. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law, whichever is longer.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details on our Contact page, subject to applicable law and our legitimate business or legal requirements to retain certain records.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyze site usage. You may disable cookies through your browser settings; this may affect some website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

9. Contact

For questions about this Privacy Policy, contact us at info@vanguardenergysystems.com or call us at +91 8712037245.